Complaints and continuous improvement in practice

When?

Tuesday, 17th October 2023

What Time?

1:00PM - 2:00PM AEDT

Where?

Online

About the Webinar

This webinar will put a spotlight on the Aged Care Quality Standard 6 Feedback and complaints, and discuss what each of the requirements mean in practice for everyone – what consumers, family, and carers should know and look out for, and what best practice looks like for providers and aged care workers. 

Speakers

  • Janet Anderson PSM, Aged Care Quality and Safety Commissioner
  • Louise Macleod, Complaints Commissioner
  • Michelle Bampton, Intake and Complaints Resolution Group
  • Craig Gear, OAM, CEO, OPAN.
  • Jacqui Marden, Chief Executive Officer, Queen Victoria Care

 

Register Today!

 

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