Improving the help-seeker experience: Unpacking the Digital

Navigation report findings into the mental health system

When?

Thursday, 14 August 2025

What Time?

1:00pm - 2:00pm AEST

Where?

Online

About the Webinar

Accessing mental health care in Australia is complex and not meeting the needs of the community, with many help-seekers forced to navigate a fragmented, confusing and at times, traumatising, system. The resulting delays in identifying and engaging appropriate care is driving negative health and social outcomes.

In 2024, the Commonwealth Department of Health commissioned SANE Australia and a consortium of sector experts to explore help-seeking barriers and recommend consumer-centric solutions that enable access to the right mental health care, when and where it’s needed.

Following extensive consultation with over 2,000 consumers, carers, service providers and subject matter experts across Australia, the Project group delivered the final Digital Navigation Report to Government.

In this webinar, Project leads will share findings from the consultation process and discuss the recommendations provided in the Report. Presenters include:

  • Krista Vanderheide, Assistant Secretary, System Enablers, Australian Government Department of Health and Aged Care
  • Rachel Green, SANE Australia
  • Monique Jackson, NOUS Group
  • Professor Nicola Reavley, University of Melbourne
  • Jeanette Chan, Lived Experience Researcher and Consultant

Time will be allocated for questions. We hope you’ll join us and be part of this important conversation.

To learn more about the Digital Navigation Project, please contact info@sane.org or click here.

Register below


Presenters:
 

 

Krista Vanderheide

Assistant Secretary, System Enablers, Australian Government Department of Health and Aged Care

 

Rachel Green

CEO, SANE Australia

 

Monique Jackson

Principal, Nous Group

 

Nicola Reavley

Research Director, SANE Anne Deveson Research Collaborative, Deputy Director, Centre for Mental Health and Community Wellbeing, University of Melbourne

 

Jeanette Chan

Lived Experience Researcher and Consultant

Thank you for registering, you will shortly receive an email with your webinar joining link.


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