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About the Webcast

Deep Dive into AI in Aged Care: Readiness, Risk and Governance

AI tools are already appearing across aged care sector, often quietly and without formal strategy, raising important questions about readiness, risk and accountability.

The question for providers is not whether AI will influence the sector, but how organisations can thoughtfully plan for its role, especially given the wide range of digital preparedness across the sector, and ensure any future adoption aligns with long‑term strategy and evolving regulatory expectations.

Join us for this 60-minute deep dive as we examine the current state of technology across Australian aged care and explore what AI readiness looks like under the new regulatory environment.

While AI presents significant opportunity, it also introduces material risk. From data integrity and cyber security vulnerabilities to governance oversight and regulatory scrutiny, leaders must move beyond experimentation and towards structured, compliant readiness, followed by implementation.

Featuring a moderated discussion with sector and technology experts, this session will deliver practical, grounded insights for residential and home care providers navigating the next phase of digital maturity.

Key discussion areas will include:

The current state of digital maturity across the aged care sector
AI readiness: where providers stand and where critical gaps remain
Data integrity and the foundations required for safe AI adoption
Cybersecurity risks and emerging threat landscapes
Governance, board oversight and accountability in an AI enabled environment
Moving from pilot projects to organisation wide strategy

Hosted by Australian Ageing Agenda, this interactive session includes live audience Q&A and practical takeaways to help your organisation assess risk, strengthen governance and plan for responsible AI adoption.

Secure your place and join the conversation shaping the future of technology in aged care.

Host:

Natasha Egan – Editor, Australian Ageing Agenda

Panellists:

Gary McDonald – Snr Account Manager, Epicor

Gary is a seasoned sales leader with an impressive technology know how and experience. With a degree in accounting from Swinburne technology, computer science at Caulfield Institute and a Diploma in Supply Chain Management from RMIT, Gary has spent 40 years in the technology and digitisation space.

Gary has previously worked at Oracle, Infor and EXE Technologies, with an impressive tenure of 13 years now at Epicor, supporting customers in Retail for 5 years, and 8 years in the aged care sector.

In aged care, he has worked closely with many well-known organisations like Bolton Clarke, Churches of Christ, Resthaven, HammondCare, to name a few. Helping customers improve operational efficiencies, improve financial reporting whilst complying with ever changing regulations, and enabled integration across systems to ensure better processes which in turn deliver excellent care to their clients.

David Richter – Sales and Marketing Director Acredia

David Richter is the Sales and Marketing Director at Acredia, bringing over 20 years of experience guiding businesses through complex sales journeys in highly regulated industries.

From navigating the rapid banking regulation changes during the 2008 financial crisis at the Commonwealth Bank to consulting for leading tech and healthcare organisations, David has a proven track record of helping clients adapt to shifting compliance landscapes while driving growth.

His expertise spans business improvement, digital transformation, and strategic sales, with a focus on leveraging technology to enhance productivity and profitability.

At Acredia, David works closely with providers to implement innovative digital solutions that simplify compliance and improve operational efficiency.

With a deep understanding of regulatory pressures and a passion for client success, David offers practical strategies to help businesses stay ahead in an environment of rising expectations.

Luke Benson - Principal Consultant at Blue Bike Solutions

Luke Benson is widely recognised as one of the leading innovators in the Australian Care Economy. Led by a combination of life-experiences, a career in Enterprise technology and person-centred digital and data thought leadership, Luke provides strategic and valuable solutions and expert guidance to CEOs and CTOs across the sector, from Health Care to Aged Care to Disability Services.

Luke regularly speaks at conferences and events on the topics of innovation in the Australian Care Economy and is a key strategic contributor to the current Aged Care reforms such as the Support at Home program.

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